Return & Refund Policy

Flash Media Solutions
ABN: 83 543 955 331
Suite 21, 287 Victoria Road
Rydalmere NSW 2116

Phone: +61 2 9680 0758
Website:www.flashmedia.net.au

Overview

This Return and Refund Policy applies to all products purchased from Flash Media Solutions. The coverage period and scope of your return or refund entitlement depend on the product category and whether installation services were included in your purchase.

Your official warranty coverage is detailed on the warranty card provided upon full payment and product receival, and on your invoice. Please refer to both documents for your specific coverage terms.

Warranty Card

Upon full payment and completion of product receival, Flash Media Solutions will provide you with a warranty card containing all relevant coverage details. This card, together with your invoice, serves as your official proof of warranty entitlement.

The warranty card specifies the exact coverage period, product details, and any special conditions applicable to your purchase.

Please retain your warranty card and invoice for the duration of your coverage period. Both will be required when making any claim.

Coverage by Product Category

LCD Products

For LCD products, Flash Media Solutions generally provides one (1) year Back to Base coverage from the date of purchase or installation (as specified on your invoice and warranty card).

  • Coverage includes: Defects in material or workmanship occurring under normal use when operated in accordance with the supplied instructions.
  • Serial number requirement: The warranty card will list the specific serial number of your LCD product. You must provide this serial number when making a claim for a damaged product.
    • Exception: Demo products or other specially designated products may not have individual serial number coverage. This will be noted on your warranty card where applicable.
  • Please check your warranty card and invoice for the exact warranty period and serial number details.

LED Products

For LED products, Flash Media Solutions generally provides two (2) years parts coverage from the date of purchase or installation (as specified on your invoice and warranty card).

  • Please check your warranty card and invoice for the exact warranty period, as this may vary depending on your specific purchase agreement.
  • Coverage includes: Defects in material or workmanship occurring under normal use when operated in accordance with the supplied instructions.

Coverage by Service Type

Products with Installation Service

If your purchase includes professional installation by Flash Media Solutions, your coverage extends to:

  • The product/screen itself (as per the category coverage above)
  • Any defects or issues associated with the installation service performed by Flash Media Solutions

This includes problems arising from improper installation by our technicians, provided the product has been operated and maintained in accordance with our instructions.

Products with Delivery Only

If your purchase includes delivery only (no installation service), your coverage is limited to:

  • The product/screen itself (as per the category coverage above)
  • Transit damage that occurs during delivery by Flash Media Solutions

Note: We do not cover installation-related issues for products that were not installed by Flash Media Solutions. Any damage caused by third-party installation, self-installation, or improper handling after delivery is not covered under this policy.ions.

Conditions for Return or Refund

Eligible Returns

You may request a return or refund if:

  • The product was incorrectly supplied (wrong model, size, or specifications)
  • The product has a defect in material or workmanship that occurs under normal use
  • The product was damaged during transit (for delivery-only orders, reported within 48 hours of receipt)

Required Documentation

To process any claim, you must provide:

  • Your invoice (proof of purchase with original date of purchase)
  • Your warranty card (provided upon full payment and product receival)
  • Serial number of the damaged product (for LCD products, as listed on your warranty card)

Unless otherwise stated on your warranty card (e.g., demo products or bulk coverage exceptions)

Return Process

To initiate a return:

  1. Contact us at Flash Media Solutions head office within the applicable coverage period.
  2. Provide your warranty card, invoice, and the serial number of the damaged product (where required).
  3. Describe the defect or issue in detail. We may request photos or arrange an inspection.
  4. For Back to Base coverage (LCD products), you may be required to return the product to our office at your cost, unless otherwise agreed.

Resolution Options

At our discretion, Flash Media Solutions may choose to:

  • Repair the defective product
  • Replace the product with an equivalent or updated model
  • Refund the purchase price (if repair or replacement is not feasible)

If a replacement is provided, it will be covered for the remainder of the original warranty period from the original date of purchase.

Exclusions — What Is Not Covered

This policy does not apply if the product:

  • Was subject to misuse, neglect, accidental breakage, transit damage after delivery, amateur repairs, or modification by unauthorized persons
  • Was damaged by external fires, lightning strikes, floods, vermin infestation, or liquid spillage
  • Experienced magnetic field interference problems
  • Was not installed, operated, repaired, or maintained in accordance with Flash Media Solutions’ instructions
  • Has service costs arising from failure to correctly adjust controls or failure to observe instructions
  • Is found to be in normal working order upon inspection
  • Has been updated, revised, or superseded by technological advances (Flash Media Solutions reserves the right to revise or update products, software, or documentation; such updates are not covered by this warranty)

Additional exclusions for delivery-only orders:

  • Damage caused during self-installation or third-party installation
  • Issues arising from improper mounting, cabling, or environmental conditions not assessed by Flash Media Solutions

Refund Conditions

Refunds will be processed under the following conditions:

  • The product is returned in its original packaging (where reasonably possible) with all accessories, manuals, and components
  • The defect is confirmed by Flash Media Solutions upon inspection
  • The request is made within the applicable coverage period
  • All required documentation (warranty card, invoice, and serial number) is provided
  • Refunds will be issued to the original payment method within 14 business days of approval

Note: Shipping costs for returning products under Back to Base coverage are the customer’s responsibility unless the product is confirmed defective or incorrectly supplied.

Limitation of Liability

Under no circumstances shall Flash Media Solutions be liable for any incidental, consequential, or indirect damages, including lost profits, lost savings, or business interruption, arising from the use of or inability to use the product. Our liability is limited to the repair, replacement, or refund of the purchase price of the defective product.

Contact Information

For all return, refund, and warranty inquiries:

Flash Media Solutions
ABN: 83 543 955 331
Suite 21, 287 Victoria Road
Rydalmere NSW 2116

Phone: +61 2 9680 0758
Website:www.flashmedia.net.au

Policy Updates

Flash Media Solutions reserves the right to revise or update this Return and Refund Policy at any time. The policy in effect at the time of your purchase will apply to your order.