Support & Resources
Everything you need to run your screens.
Manuals, installation guides, and software downloads — pulled together in one place. Pick what you need below; everything is free for Flash Media customers.
Resource library
User Manuals
Operate your screens
Day-to-day operating guides for the platforms we ship.
Installation Guides
Install with confidence
Step-by-step installer documentation for trades and partners.
Software Downloads
Tools & apps
Content management software and companion apps.
FAQ
Common questions.
What Flash Media customers ask about support, warranty, manuals and installation guides.
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All manuals, installation guides and software downloads are on this page, grouped by category above. Everything is free to download for Flash Media customers.
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If a guide isn't listed above, your software version may have been discontinued. Contact us with the details and we'll see how we can help.
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Phone-based technical support is free for the lifetime of your install, with no end-date and no offshore queues.
Some requests may carry a charge, including poster/content revisions, media schedule changes, and on-site visits (for a broken device, maintenance, or a sales inquiry). We'll always confirm any cost with you before proceeding, so you're never charged without knowing first.
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Contact us and we'll help diagnose the issue, whether it's your network, our CMS, the hardware, or the configuration. Getting it right the first time means a faster fix.
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Contact our support team directly and we'll help you out. See the Contact Support option below.
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Generally no for hardware, since we may not have matching replacement parts for screens we didn't supply. Software/CMS support isn't available for third-party hardware either.
Need a hand?
Can't find what you're looking for?
Our team is on standby Mon–Fri to help with anything that isn't covered above.